What is LUX WATCH STRAPS’s Return Policy?

How many days do I have to return a product?

  • Our policy lasts 8 days. If 8 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be Unused condition and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • A return fee of $10.00 per order will be charged for all refunds for change.

Additional non-returnable items:

  • Gift cards

Refunds (if applicable) 

  • For online purchases, LUXWATCHSTRAPS will accept returns & exchanges for products in Unused condition (refers to any product that has NOT been damaged, bent, torn, mounted, worn, altered or stained. Please do not mount, wear or use any product if you intend on returning it).
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Merchandise returned to LUXWATCHSTRAPS will be processed within 8 - 12 business days of receipt.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 10 business days to be credited to your account.
  • Full refunds will be processed for items that are returned to us due to factory defects ONLY -  Please e-mail us first before returning any orders: [email protected].
  • We have internal refund and exchange policies, to comply with the process we recommend reading our return and exchange instructions. 
  • A return fee of $10.00 per order will be charged for all refunds for change.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted ( A refund takes up within 3 to 10 business days to be credited to your account.).
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at : [email protected]

 Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded (% OFF).

 Exchanges (if applicable) Instructions

  • We only replace the items if they are defective or damaged from the manufacturing part.  Store owner will pay the shipping fees with a tracking number.
  • Customers must initiate the exchange of the article(s) within 5 and days of your order's delivery date, and the original packing slip and exchange form must be included.
  • Wrong size and color the customer will pay the shipping fees via a traceable packageIf the customer is mistaken for size, the shipping costs for the change of the product will be paid by the customer, once the email arrives from the store approving the change.
  • If you need to exchange it for the same item, send us an email at i[email protected] to request an exchange before sending back any products.
  • LUXWATCHSTRAPS will not assume responsibility for the reimbursement or compensation in the event that return packages are lost, mishandled, stolen or damaged.
  • The watch straps/articles must be in its original condition to be accepted as an exchange.
  • Customers must initiate the exchange of the item(s) within 5 and  days of your order's delivery date, and the original packing slip and exchange form must be included.
  • A return fee of $10.00 per order will be charged for all refunds for change.


  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How do I return an item? (Shipping)

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If a return is damaged/used when received the customer will be responsible for all shipping costs, including returning the strap back to them. 
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • The item must be in its original condition as defined above to be accepted as a return. Customers must return the item in a package including the Customer Name and Order Number.
  • Your must return the item within 8 days of your purchase.
  • Send us an email at [email protected] to request a refund.
  • The original packing slip must be included.
  • A return fee of $10.00 per order will be charged for all refunds for change.
  • All our merchandise is checked before leaving in the quality department, they arrive at our hands of the supplier and they are meticulously reviewed and a revised seal is placed.

How do I Change & Cancellations?

  • To ask for an order change or cancellation, clients are encouraged to email: [email protected] within 1 (one) hour of sale.
  • NOTE: Please note that changes and cancellations are not guaranteed, as packages are shipped often.


 Mail your Returned Item to:


Returns Department

1906 Hampton Drive, Sandy Springs, Ga 30350